Terms and Conditions

Returns and Exchanges:

Due to the fact that our product is something that is intended to come in contact with the body we cannot offer any Returns or Exchanges. ALL SALES ARE FINAL.

Disclaimer: Kustom Pieces may vary in color based on style. 

Defective Terms:

While it is unlikely, there may be some instances where defective items due to manufacturing may be sent out. We will gladly exchange any defective products or fulfillment mistakes that we may make resulting in the shipment of incorrect and/or defective product.

In this case we will ask that you contact us via email through our Contact Page within 10 days of the date on your purchase receipt. We will need a copy of your receipt emailed to us along with an image of the defective product when necessary. All Exchanges will be for the exact product originally ordered.

We cannot accept responsibility for the replacement of jewelry damaged by misuse, improper care, or for any jewelry ordered in the wrong size, style or color.

If you are at all unsure of your correct jewelry size we recommend that you consult a reputable, professional body piercer in your area prior to making a purchase with Kaos.


Unfortunately, we cannot guarantee when any order will arrive, please consider any arrival dates as estimates only.

All Orders Are Processed within 1-3 Business Days, please keep this in mind when choosing your shipping options.

All Orders with Kustom pieces ship within 4-6 weeks, the standard ship time for Kustoms. 

You are responsible for selecting your preferred carrier and shipping method. No Insurance or Missing package claims are available with the First Class Shipping option.

Kaos is not responsible for any lost or damaged packages.

Kaos is not responsible for any customs duties, taxes or fees related to international shipping.

If you feel your order may be missing in transit we ask that you first track your package with the Tracking number provide in your Shipping Confirmation Email. 

If your package shows delivered yet you have not received it, please contact your local postal service prior to contacting us directly as they will have the means to better locate your package.  If your package still cannot be located please place a claim online with your shipping courier using the tracking number provided in your shipping confirmation email.

We do not accept Returns, Refunds or Exchanges and we will not be responsible for any Returned Orders if anything is sent back to us without prior communication with a Kaos representative.